How to Dispute a Wrong Deduction on Amazon

Finding an overcharge is only half the job — getting Amazon to reverse it requires evidence in a specific format, submitted through the right channel, before the claim window closes.

Start by isolating the exact order-id and settlement-id where the discrepancy occurs, along with the amount-type and amount-description rows involved. A vague claim ("my shipping fees seem high this month") gets deprioritized; a specific one ("Order 123-4567890, settlement ID XYZ, charged ₹142 shipping against a ₹250g item, expected ₹85 based on the published Easy Ship rate card") gets reviewed.

Claims are filed through Seller Central’s Case Log, under the relevant category — Payments for settlement discrepancies, Fulfillment for FBA-specific reimbursement claims like lost or damaged inventory. Attach the settlement report excerpt and your own calculation showing the expected charge, not just the disputed one.

Claim windows are tighter than most sellers assume — many reimbursement categories have to be filed within 60–90 days of the transaction, after which Amazon can decline purely on timing regardless of whether the underlying claim is valid. This is the strongest argument for reconciling monthly rather than quarterly: a discrepancy caught in month one still has a live claim window, one caught in month four often doesn’t.

Keep a simple log of every claim filed, the amount, and the outcome — not just for your own records, but because a pattern of the same error recurring (say, consistently wrong weight-slab shipping charges from one warehouse) is itself useful evidence when escalating a claim that Amazon initially declines.