Refund & Cancellation Policy

Settlr is a digital subscription service, not a physical product, so this policy covers refunds and cancellations rather than product returns.

Free plan

The Free plan requires no payment, so there's nothing to refund or cancel — you can stop using it at any time.

Cancelling a paid plan

You can cancel your Starter or Growth subscription at any time from the Billing page. When you cancel, your plan remains active until the end of the period you've already paid for, and then reverts to the Free plan automatically. You won't be charged again after cancellation, and cancelling does not itself trigger a refund for the current period — see the refund rules below.

Refunds

• Within 3 days of payment: if you request a refund within 3 days of your payment date, we'll issue a full refund, no questions asked.
• After 3 days: once more than 3 days have passed since payment, all charges are final and non-refundable, regardless of how much you've used the service. This applies even if you choose to stop using Settlr — cancelling stops future billing but does not refund the current period past the 3-day window.
• Failed or duplicate charges: this 3-day window doesn't apply to Cashfree processing errors — if you're charged twice for the same billing period, or charged but your plan never activated, we'll refund the erroneous charge in full at any time, once verified.

How refunds are processed

Approved refunds are issued back to the original payment method via Cashfree. Depending on your bank or payment method, refunds typically reflect within 5–7 business days after being initiated.

Requesting a refund or cancellation

Cancel anytime from the Billing page in your dashboard. For refund requests, email admin@settlr.app within 3 days of payment with your account email and the Cashfree order ID from your payment confirmation.